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How to provide admin consent for the Outlook / O365 Integration
How to provide admin consent for the Outlook / O365 Integration

Does the Outlook connection show an error? Send this article to your Office 365 admin!

Robin Salimans avatar
Written by Robin Salimans
Updated over a week ago

Sometimes, your organisation's email settings are configured in a way that your Office 365 admin needs to grant approval for connecting with a third-party app like Luna. This article is for the system admins among us (hi! πŸ‘‹πŸ½) and it shows how to make your team happy by providing consent to connect with Luna.

It's important to note that after you provided consent, your teammates will have to connect their email again with Luna to use it. But this time, it won't show an error.

Alright, let's get started, shall we?
There are two methods to give admin consent for your organisation: via Luna and via Microsoft Azure (hint: the Luna way is easier!)

πŸš€ The Luna way

In case you connect your own email to Luna, you can provide admin consent on behalf of your organisation with one click.

You need an account for this, though, so make sure you either use a colleague's Luna account for this or ask whether a colleague invites you to their Luna organisation. Already have an account? Great! Use that one.

Step 1: Navigate to email settings (after logging in to Luna)

You can do this by clicking on the button below πŸ‘‡πŸ½

Step 2: Click on the Outlook / O365 button

Once you're there, click on a button that looks like this:

Step 3: Connect your email (whilst giving admin consent)

Once you provide your email login details (if needed), you should see a screen like this:

⚠️ Now, here's the important part: click on the 'Consent on behalf of your organisation' checkbox. If you don't do this, you're not providing admin consent.

Then, click on 'Accept', and it should return you back to Luna.

Don't see the admin consent checkbox? Double check whether you're the O365 admin of the organisation. Are you the admin? Then maybe the Azure way is the right one for you πŸ‘‡πŸ½

πŸ€“ The Azure way

Step 1: Log into Microsoft Azure

Go to and log in. Make sure to log in with an account that has admin privileges.

You should see a screen that looks something like this:

Step 2: Navigate to Azure Active Directory

You can either do this by clicking on "view" under "Manage Azure Active Directory", or by searching it in the search bar above, like so:

Step 3: Navigate to Enterprise Applications

Once you arrive in the Azure Active Directory, you see this option in the menu on the left side:

Step 4: Give your team access

Once you're here, you can grant your team access in two different ways: (1) by providing admin consent, and (2) by giving your team more permissions. I'll cover them both.

Step 4a: Provide admin consent

To provide admin consent, click on the "Admin consent requests" tab on the left side:

Once you're there, it's likely that Luna is listed there as one of the request. If you click on Luna, you will be able to provide admin consent and your team can get started.

Don't see Luna among the options? Go to step 4b.

Step 4b: Loosen team restrictions

Another option is to (temporarily) give your team permission to connect to third-party apps themselves. In this case, you won't have to provide admin consent anymore.

In order to do this, go to the "Consent and permissions" tab, like so:

Once you're there, you should see something like this:

In order for your teammates to connect with Luna themselves, you need to select the "Allow user consent for apps" option under the "User consent for applications" heading.

Save your changes, and now your team is good to go!

That's it!

In case you have any questions or if you're still experiencing troubles, we're always there for you via the Luna support chat or you can contact me at [email protected].

Happy selling! πŸš€

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